Terms of service

Welcome to Mart Planet. These Terms of Service ("Terms") govern your access to and use of martplanet.pk (the "Site") and any products or services purchased through it. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. General Conditions

By placing an order with Mart Planet, you confirm that you are at least 18 years old, or are accessing the Site under the supervision of a parent or legal guardian. We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Pricing

All products displayed on our Site are subject to availability. We make every effort to display accurate colors, sizes, and descriptions, but slight variations may occur due to photography or screen settings. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

3. Orders & Payment

Once an order is placed, you will receive a confirmation via [email/SMS/WhatsApp]. Mart Planet accepts the following payment methods: [Cash on Delivery / Bank Transfer / Card Payment — update based on your actual options]. We reserve the right to cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity.

4. Shipping & Delivery

Mart Planet delivers nationwide across Pakistan, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, and all major cities. Estimated delivery times will be provided at checkout and may vary depending on your location. While we strive to deliver within the estimated timeframe, delays may occur due to factors beyond our control, such as weather, courier delays, or public holidays.

5. Returns & Exchanges

If you are not satisfied with your order, please contact us within [X] days of delivery to request a return or exchange. Products must be unused, in their original packaging, and in the same condition as received. [Insert any exceptions — e.g., customized or personalized items may not be eligible for return.] Refunds, where applicable, will be processed within [X] business days.

6. Product Safety

All plush toys and stuffed animals sold by Mart Planet are made with child-safe, non-toxic, and hypoallergenic materials. However, as with any small item, adult supervision is recommended for very young children.

7. Intellectual Property

All content on this Site — including text, images, logos, and product descriptions — is the property of Mart Planet and may not be copied, reproduced, or distributed without prior written consent.

8. Limitation of Liability

Mart Planet shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or Site. Our liability, in any case, shall not exceed the amount paid for the product in question.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

10. Contact Us

If you have any questions about these Terms of Service, please contact us at:
📧 info@martplanet.pk
📞 +92 325 7616684